Hamlet Support Docs
  • Welcome to Hamlet Knowledge Base
  • Getting started
    • Location set up
    • Inventory set up
      • Inventory terminology and organisation
      • Offices
      • Products & Services
    • Customer portal set up
    • Email template set up
  • Customer management
    • Terminology
    • Adding a new customer
    • Onboarding new customers
    • Adding team members
    • Changing the status of a customers account
    • Day pass Check-ins
    • Updating/Changing a customers billing name
  • Leads
    • Leads management
  • Billing
    • Payment methods
    • Sending invoices to review prior to billing date
    • Paying for items in advance
    • Paying overdue invoices
    • Adding items and charging
    • Adding descriptions for items
    • Service Categories
    • Adding another contact to receive invoices
  • Bookings
    • Tentative bookings for external customers
    • Extending or changing bookings
  • Inventory management
    • Adding Private & Extra desks to offices
  • Features
    • Notes
    • How integration with Integrapay/XERO works
  • FAQ
    • Adding Staff members to Hamlet
  • Go live procedures
    • Preparing a location for Hamlet Go Live
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  1. Billing

Adding descriptions for items

PreviousAdding items and chargingNextService Categories

Last updated 5 years ago

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Offices

When adding an office, select the office from the dropdown. Hamlet will automatically generate the description for the office in alignment with the necessary information required for both HQ and the customer.

There is no need to add a custom description unless specific terms need to be stated. All prices are now GST inclusive and listed as the monthly price, so do not enter any GST exclusive information or weekly prices unless specifically asked for from the customer.

Other Membership items

For other membership items, Eg HD, PD, VO, etc, the description from the clients last invoice is carried over to the billing description. If the description contains any superfluous information, you should remove it. For these items it is also completely fine leave it completely blank and Hamlet will automatically output the item name on the invoice. Else you can add any specific information required.

Product and service items

For variable items, some may require specific information which you must include within the description area of the billing pop up. Else if it's a simple items, such as a 'locker', then you can leave the description blank and Hamlet will output the item name automatically.