Hamlet Support Docs
  • Welcome to Hamlet Knowledge Base
  • Getting started
    • Location set up
    • Inventory set up
      • Inventory terminology and organisation
      • Offices
      • Products & Services
    • Customer portal set up
    • Email template set up
  • Customer management
    • Terminology
    • Adding a new customer
    • Onboarding new customers
    • Adding team members
    • Changing the status of a customers account
    • Day pass Check-ins
    • Updating/Changing a customers billing name
  • Leads
    • Leads management
  • Billing
    • Payment methods
    • Sending invoices to review prior to billing date
    • Paying for items in advance
    • Paying overdue invoices
    • Adding items and charging
    • Adding descriptions for items
    • Service Categories
    • Adding another contact to receive invoices
  • Bookings
    • Tentative bookings for external customers
    • Extending or changing bookings
  • Inventory management
    • Adding Private & Extra desks to offices
  • Features
    • Notes
    • How integration with Integrapay/XERO works
  • FAQ
    • Adding Staff members to Hamlet
  • Go live procedures
    • Preparing a location for Hamlet Go Live
Powered by GitBook
On this page

Was this helpful?

  1. Billing

Paying overdue invoices

As we do not have 'pay now' ability on invoice yet, this is the suggested work around:

  1. Update the customers payment details with the respective card details they want to use to pay the overdue invoice.

  2. Alert Accounts Team to use Integrapay to process this invoice again.

  3. Account must click the 'retry Xero invoice transaction' button within the Integrapay console.

  4. This will process the payment that day.

  5. Once the payment has processed you can then either leave the card details in the account, or update to other details the customer requests.

Annoyingly, Integrapay only allow for a single set of payment details to be stored, so even though it's a little clunky, it's secure and compliant.

Due to security and compliance issues, it is illegal to send or store Credit Card details within any notes within Hamlet.

PreviousPaying for items in advanceNextAdding items and charging

Last updated 5 years ago

Was this helpful?